“ I’m sorry, did you say you’re the flight attendant? Betty Ong ...hello? Reservations clerk #2 Yes, hello. Reservations clerk What is your name? Betty Ong Hi, you’re going to have to speak up, I can’t hear you. Reservations clerk Sure. What is your name? Betty Ong Okay, my name is Betty Ong. I’m Number Three on Flight 11. Reservations clerk Okay... Betty Ong And the cockpit is not answering their phone. And there’s somebody stabbed in business class. And there’s...we can’t breathe in business class. Somebody’s got mace or something. ”

“ Betty Ong Okay, okay, our number 1 is, got stabbed. Our purser [4] is stabbed. Nobody knows who stabbed who, and we can’t even get up to business class right now cause nobody can breathe. Our number 1 is stabbed right now. And who else is . . . Reservations clerk Okay, and do we... Betty Ong ...and our number 5, our first class passengers are, our galley flight attendant and our purser has been stabbed. And we can’t get into the cockpit, the door won’t open. Hello? Reservations clerk Yeah, I’m taking it down, all the information. ”

“ You don’t have any doctors on board. Okay. So you’ve gotten all the first class passengers out of first class? Chris Have they taken anyone out of first class? Nydia Yeah, she’s just saying that they have. They’re in coach. (to Betty) What’s going on, honey? (back to operator) Okay, the aircraft is erratic again. Flying very erratically. She did say that all the first class passengers have been moved back to coach, so the first class cabin is empty. What’s going on on your end? ”