“ Melissa Doi I'm on the 83rd floor! unidentified Ma'am, stop that, 86-what? 911 Dispatcher 8695 8-6-9-5 unidentified unintelligible...somebody's having difficulty breathing on the 83rd floor. 911 Dispatcher 8695 Hi there ma'am, how're you doing? Melissa Doi Is it...is it...are they going to be able to get somebody up here? 911 Dispatcher 8695 Well of course ma'am, we're coming up to you. Melissa Doi Well, there's no one here yet, and the floor's completely engulfed. We're on the floor and we can't breathe. 911 Dispatcher 8695 unintelligible Melissa Doi And it's very, very, very hot. ”

“ Fire Dept 408 Alright, just keep some windows open if you can open up windows and just sit tight. It's going to be a while because there's a fire going on downstairs. Chris Hanley We can't open the windows unless we break them. Fire Dept 408 Okay, just sit tight. Chris Hanley Okay. Fire Dept 408 All right. Just sit tight. We're on the way. Chris Hanley Alright, please hurry. Melissa Doi, 9-1-1 Melissa C. Doi was a graduate of Northwestern University, and despite aspirations to become a ballerina, she worked as a manager at IQ Financial Systems, and phoned 9-1-1 from the 83rd floor of Tower 2. ”