Waldo T. Boyd

“ It may provide the customer with an incentive for buying something better.
"These are last year's models," he said, with just the right flavor of distaste in his voice. "Of course, you may expect a slight reduction ... a small percentage...."
Red-tie was muttering. "Damned mechanical things, full of wheels and wires. What's to keep 'em from running amok and killing us all!"
"But dear, they don't have wheels anymore," protested the woman, timidly. Her face was pretty, Anson decided, but it was obvious that the man would be the deciding factor in this sale. ”

“ Pick the individual of a family group who seems to hold the deciding voice, and SELL! He remembered a portion of a sales talk he had memorized a few days before, and took it up, almost chanting:
"... our Roboids are grown, much as crystals are grown, in great vats in New Chicago. ”

“ Red-tie interrupted, shuddering slightly as the implication of his own words hit him.
Anson felt a moment of panic as he failed to remember an applicable rule from the Salesman's Guide, but it formed in his mind at the last moment: Rule 18: Never argue with a customer—change the subject. ”