Charles DeLano Hine

“ The street railway of at least one large city has tried this system of plain uniforms with excellent results. Why should the most of us be so timid that we must have a precedent before we can endorse a proposed plan? ”

“ Human nature is so prone to grasp at the shadow rather than the substance that men cling to words rather than to ideas. When you have written a bulletin directing something to be done, do not discount your faith in its effect by the introduction of our good old friend, “Be Governed Accordingly.” ”

“ Where tried, it has been found that men wore their best suits on duty and on the street, and kept their worn and shabby suits to wear around home. At present on nearly all roads, as the uniform is too conspicuous to be worn off duty, the men are tempted to defer buying a new uniform until the old becomes very shabby. ”

“ The point to be gained is to avoid repetition and unnecessary words. When wiring your office that you will go east on Number Two, the word east is superfluous for the reason that on your road Number Two can not possibly run west. ”

“ The advice of the famous politician to walk ten miles to see a man rather than write him a letter is paraphrased for our business to mean rawhide yourself fifty or a hundred miles over the road to jack up a man rather than play him a tune on the typewriter. ”

“ In all correspondence remember that a reprimand, expressed or implied, may be taken in a very different sense by the recipient from that intended by the sender. Your old dad has maintained satisfactory discipline among quite a bunch of men on more than one trunk line without ever writing a letter of reprimand or sending a hot message over the wire. ”

“ It has been found that freight crews are easily induced to take advantage of the contract price to buy such plain uniforms for street wear. Such freight crews can be provided with extra caps from the office in emergencies and be utilized to advantage ”