Sinclair Lewis, The Job : The Office — Chapter 10 (1917)
“ Una knew the office to a point where it offered few beautiful surprises.And she knew the tactics of Mr. Troy Wilkins.All managers—“bosses”—“chiefs”—have tactics for keeping discipline; tricks which they conceive as profoundly hidden from their underlings, and which are intimately known and discussed by those underlings.... There are the bosses who “bluff,” those who lie, those who give good-fellowship or grave courtesy in lieu of wages. None of these was Mr. Wilkins. ”
