w:Government of Hong Kong

“ Through the performance appraisal process, staff at different levels are made aware of the standard of performance expected of them. Proper management of the process helps maximise individual performance and enhance the efficiency and effectiveness of the civil service. As an integral part of the overall human resource management strategy, the performance appraisal system is a major tool in human resource planning (e.g. succession planning) , development (e.g. training and job rotation) , and management (e.g. confirmation, promotion, posting and action to address under-performance) . ”

“ Training and Development: The main objectives of training and development are to equip civil servants with updated knowledge and skills, and to develop their potential so that they can continue to improve their performance and provide quality service to the public. Training and development programmes are carefully designed to enhance performance and to support the core values and functions of the civil service. ”

“ Departmental management is encouraged to establish assessment panels to undertake levelling and moderating work among appraisal reports where necessary, identify under-performers or outstanding performers for appropriate action, adopt other management tools including target-based assessment and competency-based assessment, and ensure appraisal reports are written comprehensively, objectively and on time. ”

“ Performance appraisal of staff is an on-going process. While appraisal reports would normally be completed annually, regular communication between managers and staff on performance is essential. Transparency and objectivity of the appraisal process are also emphasised. ”

“ The Hong Kong civil service provides a wide range of services, which in many countries are divided among various public authorities, e.g. public works and utilities, cleansing and public health, education, fire services and the police force. ”

“ The Government is determined to take disciplinary action against the staff concerned to achieve a punitive, deterrent and rehabilitative effect. All disciplinary cases are processed expeditiously subject to the requirements for due process and procedural propriety and adherence to principles of natural justice. ”

“ While bureaux and departments provide vocational training to meet job-specific needs, CSB, through the Civil Service Training and Development Institute, focuses on training programmes and activities that are best provided by a central training agency, such as leadership and management, language and communication, etc. There are four core service areas: senior executive development, national studies programmes, human resource management consultancy service and promotion of a continuous learning culture. ”

“ To facilitate the delivery of new policy initiatives and improved services to the public, the civil service establishment has increased by about 1 per cent annually from 2007-08 to 2013-14 and by about 1.5 per cent in 2014-15. ”

“ In addition, to heighten public awareness of the Basic Law and promote a culture of learning of Basic Law in the community, generally candidates applying for civil service jobs will be assessed on their Basic Law knowledge. ”

“ Entry requirements for civil service posts in general are set on the basis of academic or professional qualifications, technical skills, work experience, language proficiency and other qualities and attributes as required. ”

“ A wide range of thematic workshops and seminars, leadership development programmes and attachment schemes are offered to enhance the capabilities of senior executives. Advice is also provided to bureaux and departments for developing officers identified for succession grooming. ”