Charles DeLano Hine,
Letters from an old railway official…
(1912)
“ Q. Will you please tell this fair-minded commission just how you run the road, just how you attempt to minister to the needs of the intelligent people of this great commonwealth? A. Now, sir, it is a pleasure to testify. You are getting away from definitions and technicalities and down to practical facts, where I feel more at home. I will be glad to tell you all about it. In the first place a railway is such a big affair that we divide it into departments. Q. Excuse me, what is a department? A. A department is—well I can make it clearer by describing what it does. ”
