H. G. Swift, A history of postal agitation from fifty years ago till the present day
“ A superintendent might either call a man with a ready excuse a downright liar to his face, or he might, in his desire to be strictly official, display such an utter want of feeling as to be guilty of conduct almost bordering on brutality. It was the vogue of one official of this period to regulate everything strictly according to rule. He thought himself too loyal a servant of the department even to exercise that little discretion vested in him by his superiors. ”
