Albert V. Harmon, Large Fees and How to Get Them…
“ The manner of our reception by a stranger invariably sows the seed of our opinion. If the reception is courteous and kindly without being effusive we are won; if it is cold and indifferent, or so overly effusive that deceit is apparent, we are repelled. Right here is where the reception room attendant wins or loses. It makes all the difference in the world whether the prospective patient meets the doctor for the first time pleased with the manner in which he was received, or whether he is fretted or annoyed at his treatment in the outer office. ”
