Anonymous

“ Because telephone equipment must be tailor-made—much of it in small quantities—it is necessary for the manufacturing and supply unit to have intimate knowledge of Bell System plant everywhere. And since telephone plant must give trouble-free service 24 hours a day, telephone equipment must be of the highest quality and built to exact, uniform standards. Experience has proved that the design, manufacture and operation of standard telephone equipment can be accomplished best when the designers, the makers, and the operating people work closely together on the same team. ”

“ From Bell’s modest beginning has evolved the Bell Telephone Laboratories of today, where over 9,000 scientists, engineers, technicians and auxiliary personnel constantly seek ways to improve telephone service, widen its usefulness, and keep its cost low.
Some members of the Laboratories are engaged in basic research. They explore the physical sciences—physics, mathematics, chemistry—seeking basic knowledge that may contribute to better communications. Fundamental development is the second step in the chain leading toward manufacture and use. ”

“ The courteous, helpful service rendered by telephone operators has become a traditional part of American life. Even in communities that have dial service, “the voice with a smile” is on the job to handle long distance calls, to provide telephone numbers not included in the directory, and to give any other help that customers may desire.
Ever since World War II, the Bell companies have kept on installing new equipment in great quantities to meet the largest demand ever experienced for new telephone service. ”

“ A large proportion of the people in the Bell System make a career of telephone work. More than 245,000 of them have been in the business over ten years. Wages are good, employment steady, and working conditions are pleasant. The Bell companies’ Benefit and Pension Plans, among the oldest and best in industry, assist employees and their families in meeting the problems that arise from sickness, accident, old age and death. Opportunity to advance in the organization is open to all on the basis of individual ability. ”

“ To attain the ideal of universal telephone service, it became increasingly important to extend the long distance lines even farther, to carry on continuous investigation in the practical development of the telephone art, to make further progress toward the standardization of apparatus, equipment and methods and to handle economically and efficiently the many general problems shared by the telephone companies. ”

“ The telephone was born in America and has reached its highest development in this country. Since 1876, when Alexander Graham Bell first talked successfully over his primitive telephone, a network of voice highways has grown up throughout the nation, linking more than fifty-four million telephones. About four-fifths of these are owned by the Bell System, which is a group of closely associated telephone companies, a research and development organization and a manufacturing and supply company, all headed by the American Telephone and Telegraph Company. ”

“ Through the years Bell Laboratories has led progress in communications and electronics. No scientific achievement has had more far-reaching effects on communications than the Laboratories’ work in the development of the vacuum tube. Bell scientists were the first to devise a practical amplifier tube which, placed at intervals in long distance lines, restored the energy of weakening voice currents, making it possible to telephone from coast to coast. ”

“ Bell System mobile telephone service is now a reality in most major cities and on many highways. “Traveling telephones” are numerous on ships that ply coastal and inland waterways, and a growing number of passenger trains now offer regular telephone service. In addition, private line mobile telephone systems, leased and serviced by the various Bell telephone companies, are being used increasingly by police departments, utilities and industrial concerns. ”

“ The Bell System’s experience in serving radio networks dates from 1923, when network broadcasting began. Today, in order to link the nation’s radio stations, Long Lines operates about 200,000 miles of program transmission circuits. And within their own territories, the operating telephone companies, too, furnish some program circuits.
Bell System scientists pioneered also in sending television images from one place to another, by both wire and radio. The years of experience in serving radio networks have been invaluable in solving the problems of TV network transmission. ”

“ As a telephone user, you want to be able to count on your telephone, to be able to call other telephone users any time, anywhere. You expect reliable service at low cost. The kind of service you expect depends on teamwork—among telephone people in your local company, and among the separate companies that make up the Bell System. ”

“ The broad functions of research and development constantly merge. At all times there must be close co-operation among various groups in the Laboratories, between the Laboratories and the telephone companies, where models are tried out, and between the Laboratories and Western Electric, where products are manufactured. ”

“ Through times of boom and depression, during all-out war and postwar readjustment, and now in a period of defense preparation, the Bell companies have improved and strengthened the communications network in order to do the best possible job for the nation. ”

“ With the steady pressure of world tensions, the Bell System has taken many steps to make sure that America’s defense needs will be met. The telephone companies have a good foundation to build on. Telephone buildings are of unusually strong construction. The entire United States is blanketed by a network of telephone circuits. ”

“ A complex manufacturing job
As manufacturing unit of the Bell System, Western Electric must be ready at all times to produce over 200,000 different kinds of apparatus and component parts for telephone equipment. Each year, about 70,000 of these are required and manufactured. The quantity of each item produced varies from one to many millions. Mass production methods are used wherever possible, but the items required in large quantities are very much in the minority. ”

“ Western Electric’s purchasing people constantly study world markets, prices and potential sources of raw materials and finished products. They work closely with suppliers that provide equipment and supplies that Western itself does not make, so that these will meet the Bell System’s high standards. ”

“ Bell telephone installer connects drop wire to new subscriber’s home.
Most wire in city telephone cables lies underground in tile conduits and comes into the telephone office through a cable vault in the basement. If the 7 city has more than one central office, trunk cables interconnect the offices.
At each telephone office the cables run to the terminal room, where their hundreds or thousands of pairs of wires fan out to terminal blocks on one side of a large distributing frame. Other wires run from the opposite side of the distributing frame to the switchboard or dial equipment. ”

“ The Bell System alone employs about 700,000 men and women, who are busy planning, designing, manufacturing, improving, building, operating—all working to fulfill the traditional telephone policy of providing the best possible service at the lowest possible cost. ”

“ In addition to good equipment kept in good condition all the time, good telephone service depends on capable people who are well trained and skilled in their jobs.
Telephone people strive to make the telephone company a friendly, helpful institution. This young lady is one of the courteous service representatives who assist the customers. ”

“ The same objectives are also very important in designing military equipment. Because of this similarity in the two fields, scientists and engineers in the Laboratories often divide their working days between Bell System and military problems. Personnel moves frequently between the two fields of endeavor. Thus the Laboratories’ long experience in the peacetime science of telephony helps strengthen the nation’s defense—and discoveries that grow out of military preparedness help strengthen and improve the nations telephone system. ”

“ With the help of fast, economical construction methods and new transmission techniques, the Bell companies are improving and extending telephone service in rural areas. Power-driven augers quickly drill pole holes. Special plows place wire underground and cover it, in one operation. By means of special equipment, both electric power and telephone conversations can travel to farms over the same wires. ”

“ Its operators, installers and other representatives are your neighbors. Some may be your friends or relatives. Its departments are managed by your fellow citizens—men and women who have come up through the ranks.
Nine out of every ten telephone calls handled by these home town people are local calls. The tenth call may go across the continent or across the ocean. But wherever the calls go, they travel by means of a marvelously ordered world of wires, cables, switchboards, dial equipment, radio and above all, with the help of people working together to serve the public. ”

“ Western Electric operates 29 distributing houses through which materials flow to the Bell companies. Each house is set up to meet the supplies requirements of the telephone company it serves. It works closely with the telephone organization to deliver the goods promptly and efficiently. Each 28 distributing house maintains a repair shop to recondition service-worn telephone apparatus so that it will give good service again, or, if not economical to repair, to dismantle it for salvage. ”

“ Telephones that are not dial-operated are connected with manual central offices, where operators seated at switchboards make the connections by hand. Switchboards differ greatly in size. In small villages one or two operators handle all calls. In large cities the volume of calls requires hundreds of operators working at large multiple switchboards. The term multiple comes from the fact that the end of each subscriber’s telephone line is duplicated or multipled at intervals throughout the switchboard. For example, a switchboard serving 6,000 customers might have positions for 20 operators. ”

“ Ownership of the operating companies by the headquarters organization came about because of their need to finance expanding service, and as a means of providing the best service at lowest cost. AT&T bought Western Electric in 1882 because it was the best manufacturer of telephone apparatus and because a dependable source of supplies was essential. The Bell Laboratories stemmed from the shop where Alexander Graham Bell made the first telephone. The work of the Laboratories is a continuation, on a much larger scale, of early efforts to discover improvements in the art of telephony. ”

“ The goal is to help make the nation invulnerable against attack, and to provide the public with the best possible service, at reasonable cost, in rural communities, in cities, and on intercity routes. ”

“ Ringing machines generate alternating current to operate your telephone bell and provide the various signals you hear in your telephone receiver. These machines are installed in pairs so that there will be no interruption of telephone service should one machine fail to operate properly. ”

“ Teletypewriter service transmits typewritten messages from one point to another, whether the sending and receiving machines are in the same building or across the continent. Teletypesetter service, by means of electrical impulses sent over Bell System circuits, makes it possible to set type for newspaper or other publication use speedily and from a distance. ”

“ Through AT&T, patent rights covering the results of Bell System research in communications are made available to the operating companies. It is the System’s policy also to make licenses under such patents available to others outside the System on reasonable terms and on a non-exclusive basis. ”

“ Highly trained Western Electric men install central office equipment for the Bell telephone companies. Altogether, Western Electric is able to supervise all steps in making the equipment ready for use, from purchase of raw materials to finished installation. This assures the telephone companies that new apparatus will give the best possible service. ”

“ Since the end of World War II, prices of manufactured goods of all kinds have gone up, but Western Electric prices have gone up far less than the average—as of the end of 1954, they had gone up less than half as much. ”

“ These methods have helped telephone engineers and construction forces put in rural telephone facilities three times faster than ever before. Gradually, the telephone is eliminating the traditional isolation of farm 37 life. Rural localities have been linked by literally tens of thousands of miles of new pole lines, by modern central office buildings, by the most up-to-date switchboards. Great strides are being made in improving the quality of rural telephone service. ”

“ The other telephones are owned and operated by some 5,000 independent telephone companies and about 20,000 rural or farmer lines outside the Bell System but connecting with it.
Bell telephone service is home town service. Linked with thousands of other home town services, it makes a neighborhood of the nation. The company that furnishes your service is part of your community. ”