Charles DeLano Hine

“ Some people say they like to have an official or an employe act as if he owned the property. I would not. A man will ride his own horse to death. When acting as trustee, guardian, or fiduciary, he will perhaps conserve the property entrusted to his charge more carefully than if it were his own. ”

“ My Dear Boy:—The man who is successful in the exercise of authority soon learns to be something of a buffer between his superiors and his subordinates. He learns to temper justice with mercy. In this little railroad game of ours there has often been an unconscious departure from this rule of conduct. The word “why” should ask for an increased overtime rate in its next working schedule. Somebody at the top is peeved because a train comes in late. ”

“ Down goes the inquiry through the baskets of offices whose files contain the desired information, because it is so much easier to write another man a letter than to dig up one of our own. The final inquiry is to a man who has already rendered one report or explanation. ”

“ We are wont to look upon government administration as typical of conservatism and circumlocution. Some things we do much better than the government. There are things the government does much better than we do. For example, an officer of the corps of engineers in the Army does his own disbursing. He controls all the component functions of his particular activity, including supply and purchase. He is checked up after the fact by an auditor in Washington. A railway cannot pay most of its bills until six or seven persons sign a voucher. ”

“ It all comes down to some responsible man who handled the matter in the first place. Why not trust him, and perhaps one other, checking them both after the bill has been promptly paid? A bank check is validated by only one genuine, creditable indorsement. If drawn to bearer or to self, only one signature is necessary. I am optimistic enough to believe that you will live long enough to see railways follow the example of the banks and the government and pay a legitimate bill with one, or at the most two signatures. ”

“ Illegible signatures are a pretty poor excuse for attempting to issue an official directory in the form of a letter head. The working conception of the self-perpetuating corporation falls short if we must alter or reprint our stationery every time an official is changed. ”

“ It does not increase the self-respect of a faithful old employe to write a schoolboy explanation of something that looked badly on paper in a distant office. Actual experience has demonstrated that discipline can be maintained, efficiency increased, and loyalty engendered by greater politeness and consideration in official correspondence. ”

“ Up in this part of the country, where they do some mighty good railroading, is a big hearted general officer, who once, during a blizzard, directed his superintendents to order train and engine crews to disregard block signals forced out of commission by the elements. ”

“ The higher one goes, the more consideration must he cultivate. If you have something disagreeable to get out of your system and the typewriter is your only recourse, take it out on your superiors rather than your subordinates. It is better for the company to have you fired for insubordination than for you to demoralize the service by rawhiding men below. You must carry out the policies and instructions of your superiors. ”

“ To some officials, papers on the desk are a nightmare. For the sake of a clean desk they will write unnecessary letters and pass the papers to the men below. The road will not go to pieces if many papers are held for a personal interview next trip. ”

“ When this is done, however, I trust that due notice will be given, so that the seismograph stations may have fair warning. If all the old time auditors turn over in their graves at the same time, the earth will tremble and the shock will be too great for delicate instruments. ”

“ The employe who lets too much go by default is soon well known to his officers and his cases will receive the special treatment they deserve. Some officials devote more time to the gnat-heel measure of explanations than to a broad analysis which will prevent future irregularities. ”