Charles DeLano Hine

“ The manifest advantages of a uniform filing classification are the time saved in avoiding duplication of numbers, and the practical familiarity possible to officials and employes of all grades and locations. When a man is promoted or transferred, he does not have to learn a new filing system. Instead of the whole burden of filing being upon a file clerk, everybody can be helping to preserve the integrity and insure the efficiency of the system. ”

“ If you wish to get real busy and cultivate patience, try to introduce a uniform filing system in all the offices on the road. Every fellow will tell you that the system in his office is best. The acid test is: “Will your system fit the president’s office?” and the stereotyped reply is, “You see we are very different. Our local conditions are peculiar.” So it falls out that when the agent writes his superintendent about office furniture, for example, the agent, if it is a big station, gives the subject a file number. ”

“ Without a retrospective study of actual performance you cannot well say just how many sub-numbers shall be used in a given office, any more than you can determine in advance how many train orders a certain dispatcher should put out under the standard code. Among the advantages of using a card index for running a file is that by counting the live cards we know the number of subjects in actual use. ”

“ The local condition didn’t just happen, but had its origin in some reason, good or bad, perhaps once convincing but now outgrown. Sometimes the reason is so vital as to be a principle in itself. In our beloved Southland there are local conditions of society which do not obtain elsewhere in this country. ”

“ Life is so short that it is better to use the tables that other people have prepared. By the same token, if I were you, I would save my company money by adopting Williams’ Railroad Classification. It is an expansive, but not expensive, decimal system suitable for everybody from the station agent to the president. Among the roads that have taken it seriously are the Baltimore & Ohio, the Delaware & Hudson, the Pennsylvania, and the Harriman Lines, not such a puny lot. Others say of it as of the unit system of organization: “We are watching its development with much interest.” ”

“ On most roads any one of a half dozen or a dozen people may have dictated the message. How much better, as under the unit system, to have every man doing business in his own name! He can then supplement the written record with much more intelligent recollection of events related to the transaction. ”

“ With all our craze for accumulating files we do not record many telephone conversations. You must be the judge as to whether a record for your office is necessary, and in such exceptional cases state your wishes at the time. ”

“ Any number of men have tried to work out a filing system based on the Interstate Commerce Commission classification of accounts. Any number of men have soon encountered limiting conditions which seem to preclude a satisfactory solution. ”

“ Some men are strict constructionists, and some are broader. Some men classify under a few subjects, while others subdivide to a greater degree. You know the old story of the man who was indexing and feared that something might be overlooked. ”

“ Also, take good care to have such messages sent to you afterward for you to check. Your time is valuable, but it cannot be put to better use for the company than in insuring the integrity of your individual transactions. ”

“ With all its defects and shortcomings it is a vital force. Because it is standard it gains a respect as a result of lifelong drill and discipline of employes, regardless of changes in location or assignment. ”

“ Do not forbid their adding numbers as emergencies arise. Assemble these new subjects periodically, say once in six months, for standardization, and amplify the working numbers if necessary. You must allow for differences in the human equation. ”