George Horace Lorimer

“ A clerk has just one boss to answer to—the manager. But the manager has just as many bosses as he has clerks under him. He can make rules, but he’s the only man who can’t afford to break them now and then. A fellow is a boss simply because he’s a better man than those under him, and there’s a heap of responsibility in being better than the next fellow.
No man can ask more than he gives. A fellow who can’t take orders can’t give them. If his rules are too hard for him to mind, you can bet they are too hard for the clerks who don’t get half so much for minding them as he does. ”

“ Does it pay to feed in pork trimmings at five cents a pound at the hopper and draw out nice, cunning, little “country” sausages at twenty cents a pound at the other end? Does it pay to take a steer that’s been running loose on the range and living on cactus and petrified wood till he’s just a bunch of barb-wire and sole-leather, and feed him corn till he’s just a solid hunk of porterhouse steak and oleo oil?
You bet it pays. Anything that trains a boy to think and to think quick pays; anything that teaches a boy to get the answer before the other fellow gets through biting the pencil, pays. ”

“ Dear Pierrepont: No, I can’t say that I think anything of your post-graduate course idea. You’re not going to be a poet or a professor, but a packer, and the place to take a post-graduate course for that calling is in the packing-house. Some men learn all they know from books; others from life; both kinds are narrow. The first are all theory; the second are all practice. It’s the fellow who knows enough about practice to test his theories for blow-holes that gives the world a shove ahead, and finds a fair margin of profit in shoving it. ”

“ When a clerk makes a fool break, I don’t want to beg his pardon for calling his attention to it, and I don’t want him to blush and tremble and leak a little brine into a fancy pocket handkerchief.
A little change is a mighty soothing thing, and I like a woman’s ways too much at home to care very much for them at the office. Instead of hiring women, I try to hire their husbands, and then I usually have them both working for me. There’s nothing like a woman at home to spur on a man at the office. ”

“ You can punch your brother when he plays the martyr, but you’ve got to love your wife. A violent woman drives a fellow to drink, but a nagging one drives him crazy. She takes his faults and ties them to him like a tin can to a yellow dog’s tail, and the harder he runs to get away from them the more he hears of them. ”

“ Dear Pierrepont: Your letter of the seventh twists around the point a good deal like a setter pup chasing his tail. But I gather from it that you want to spend a couple of months in Europe before coming on here and getting your nose in the bull-ring. Of course, you are your own boss now and you ought to be able to judge better than any one else how much time you have to waste, but it seems to me, on general principles, that a young man of twenty-two, who is physically and mentally sound, and who hasn’t got a dollar and has never earned one, can’t be getting on somebody’s pay-roll too quick. ”

“ Trading on margin is a good deal like paddling around the edge of the old swimming hole—it seems safe and easy at first, but before a fellow knows it he has stepped off the edge into deep water. The wheat pit is only thirty [Pg 193] feet across, but it reaches clear down to Hell. And trading on margin means trading on the ragged edge of nothing. ”

“ I want to say right here that with most men duty means something unpleasant which the other fellow ought to do. As a matter of fact, a man’s first duty is to mind his own business. It’s been my experience that it takes about all the thought and work which one man can give to run one man right, and if a fellow’s putting in five or six hours a day on his neighbor’s character, he’s mighty apt to scamp the building of his own. ”

“ But if he explains his orders to the clerks he loses his authority, and if he excuses himself to the manager he loses his usefulness. A manager needs an assistant to take trouble from him, not to bring it to him.
The one important thing for you to remember all the time is not to forget. It’s easier for a boss to do a thing himself than to tell some one twice to do it. Petty details take up just as much room in a manager’s head as big ideas ”

“ You’ve got to feel the same personal solicitude over a bill of goods that strays off to a competitor as a parson over a backslider, and hold special services to bring it back into the fold. You’ve got to get up every morning with determination if you’re going to go to bed with satisfaction. You’ve got to eat hog, think hog, dream hog—in short, go the whole hog if you’re going to win out in the pork-packing business. ”

“ And you’d have driven a spike right through that fellow’s little joke and have nailed down his order hard and tight with the same blow.
What you know is a club for yourself, and what you don’t know is a meat-ax for the other fellow. That is why you want to be on the lookout all the time for information about the business, and to nail a fact just as a sensible man nails a mosquito—the first time it settles near him. Of course, a fellow may get another chance, but the odds are that if he misses the first opening he will lose a good deal of blood before he gets the second. ”

“ Jack had enthusiasm, and enthusiasm is the best shortening for any job; it makes heavy work light.
A good many young fellows envy their boss because they think he makes the rules and can do as he pleases. As a matter of fact, he’s the only man in the shop who can’t. He’s like the fellow on the tight-rope—there’s plenty of scenery under him and lots of room around him, but he’s got to keep his feet on the wire all the time and travel straight ahead. ”

“ I want to say right here that there’s only one thing more aggravating in this world than a woman who gets noisy when she’s mad, and that’s one who gets quiet. The first breaks her spell of temper with the crockery, but the second simmers along like a freight engine on the track beside your berth—keeps you scared and ready to jump for fear she’s going to blow off any minute ”

“ When a fellow’s sitting on top of a mountain he’s in a mighty dignified and exalted position, but if he’s gazing at the clouds, he’s missing a heap of interesting and important doings down in the valley. Never lose your dignity, of course, but tie it up in all the red tape you can find around the office, and tuck it away in the safe. It’s easy for a boss to awe his clerks, but a man who is feared to his face is hated behind his back. A competent boss can move among his men without having to draw an imaginary line between them, because they will see the real one if it exists. ”

“ Dear Pierrepont: When I saw you start off yesterday I was just a little uneasy; for you looked so blamed important and chesty that I am inclined to think you will tell the first customer who says he doesn’t like our sausage that he knows what he can do about it. Repartee makes reading lively, but business dull. And what the house needs is more orders.
Sausage is the one subject of all others that a fellow in the packing business ought to treat solemnly. Half the people in the world take a joke seriously from the start, and the other half if you repeat it often enough. ”

“ A ham never weighs so much as when it’s half cured. When it has soaked in all the pickle that it can, it has to sweat out most of it in the smoke-house before it is any real good; and when you’ve soaked up all the information you can hold, you will have to forget half of it before you will be of any real use to the house. ”

“ And, though people would grin a little at first, they’d begin to look serious after a while; and whenever the butcher tried to sell them our brand they’d imagine they heard the bark, and ask for “that real country sausage” at twice as much a pound.
He laughs best who doesn’t laugh at all when he’s dealing with the public. It has been my experience that, even when a man has a sense of humor, it only really carries him to the point where he will join in a laugh at the expense of the other fellow. ”

“ Education’s a good deal like eating—a fellow can’t always tell which particular thing did him good, but he can usually tell which one did him harm. After a square meal of roast beef and vegetables, and mince pie and watermelon, you can’t say just which ingredient is going into muscle, but you don’t have to be very bright to figure out which one started the demand for painkiller in your insides, or to guess, next morning, which one made you believe in a personal devil the night before. ”

“ Of course, you will nose around it and look wise and say that, while you hesitate to criticize, you are afraid it would smell like a hot-box on a freight if any one tried to fry doughnuts in it. That is the place where the buyer will call for Jack and Charlie to get in on the laugh, and when he has wiped away the tears he will tell you that it is your own lard, and prove it to you. ”

“ I know that when a lot of young men get off by themselves, some of them think that recklessness with money brands them as good fellows, and that carefulness is meanness. That is the one end of a college education which is pure cussedness; and that is the one thing which makes nine business men out of ten hesitate to send their boys off to school. But on the other hand, that is the spot where a young man has the chance to show that he is not a light-weight. ”

“ But it makes the fellow with the retreating forehead do the thing that looks right, instead of the thing that is right; it makes him fear a laugh and shrivel up at a sneer; it makes him live to-day on to-morrow’s salary; it makes him a cheap imitation of some Willie who has a little more money than he has, without giving him zip enough to go out and force luck for himself.
I never see one of these fellows swelling around with their petty larceny pride that I don’t think of a little experience of mine when I was a boy. ”

“ I take just as much pride in it as the fellow who inherits his and can’t find any place to put it, except on his carriage door and his letter-head—and it’s a heap more profitable. It’s got so now that every jobber in the trade knows that it stands for good quality, and that’s all any Englishman’s coat-of-arms can stand for. Of course, an American’s can’t stand for anything much—generally it’s the burned-in-the-skin brand of a snob. ”

“ I simply mention this little incident as an example of the fact that when a man cracks a joke in the Middle Ages he’s apt to affect the sausage market in the Nineteenth Century, and to lay open an honest butcher to the jeers of every dog-stealer in the street. There’s such a thing as carrying a joke too far, and the fellow who keeps on pretending to believe that he’s paying for pork and getting dog is pretty apt to get dog in the end. ”

“ Now I want to say right here that the meanest man alive is the one who is generous with money that he has not had to sweat for, and that the boy who is a good fellow at some one else’s expense would not work up into first-class fertilizer. That same ambition to be known as a good fellow has crowded my office with second-rate clerks, and they always will be second-rate clerks. ”

“ I have always found that, whenever I thought a heap of anything I owned, there was nothing like getting the other fellow’s views expressed in figures; and the other fellow is usually a pessimist when he’s buying. The lady on the dollar is the only woman who hasn’t any sentiment in her make-up. And if you really want a look at the solid facts of a thing you must strain off the sentiment first.
I put you under Milligan to get a view of you through his eyes. If he says that you are good enough to be a billing clerk, and to draw twelve dollars a week, I guess there’s no doubt about it. ”

“ But all that apart, you want to get it firmly fixed in your mind that you’re going to have a Milligan over you all your life, and if it isn’t a Milligan it will be a Jones or a Smith, and the chances are that you’ll find them both harder to get along with than this old fellow. And if it isn’t Milligan or Jones or Smith, and you ain’t a butcher, but a parson or a doctor, or even the President of the United States, it’ll be a way-back deacon, or the undertaker, or the machine. There isn’t any such thing as being your own boss in this world unless you’re a tramp, and then there’s the constable. ”

“ That was where I caught the connection between a college education and business. I’ve always made it a rule to buy brains, and I’ve learned now that the better trained they are the faster they find reasons for getting their salaries raised. The fellow who hasn’t had the training may be just as [Pg 041] smart, but he’s apt to paw the air when he’s reaching for ideas. ”

“ A man can’t pick his own mother, but he can pick his son’s mother, and when he chooses a father-in-law who plays the bucket shops, [Pg 116] he needn’t be surprised if his own son plays the races.
Never marry a poor girl who’s been raised like a rich one. She’s simply traded the virtues of the poor for the vices of the rich without going long on their good points. To marry for money or to marry without money is a crime. There’s no real objection to marrying a woman with a fortune, but there is to marrying a fortune with a woman. ”

“ A man doesn’t snap up a horse just because he looks all right. As a usual thing that only makes him wonder what really is the matter that the other fellow wants to sell. So he leads the nag out into the middle of a ten-acre lot, where the light will strike him good and strong, and examines every hair of his hide, as if he expected to find it near-seal, or some other base imitation ”

“ When a boss has to spend his days swearing at his assistant and the clerks have to sit up nights hating him, they haven’t much time left to swear by the house. Satisfaction is the oil of the business machine.
Some fellows can only see those above [Pg 228] them, and others can only see those under them, but a good man is cross-eyed and can see both ends at once. An assistant who becomes his manager’s right hand is going to find the left hand helping him; and it’s not hard for a clerk to find good points in a boss who finds good ones in him. ”

“ Boys are a good deal like the pups that fellows sell on street corners—they don’t always turn out as represented. You buy a likely setter pup and raise a spotted coach dog from it, and the promising son of an honest butcher is just as like as not to turn out a poet or a professor. I want to say in passing that I have no real prejudice against poets, but I believe that, if you’re going to be a Milton, there’s nothing like being a mute, inglorious one, as some fellow who was a little sore on the poetry business once put it. ”

“ If there’s anything worse than knowing too little, it’s knowing too much. Education will broaden a narrow mind, but there’s no known cure for a big head. The best you can hope is that it will swell up and bust; and then, of course, there’s nothing left. Poverty never spoils a good man, but prosperity often does. It’s easy to stand hard times, because that’s the only thing you can do, but in good times the fool-killer has to do night work. ”

“ Some men learn the value of truth by having to do business with liars; and some by going to Sunday School. Some men learn the cussedness of whiskey by having a drunken father; and some by having a good mother. Some men get an education from other men and newspapers and public libraries; and some get it from professors and parchments—it doesn’t make any special difference how you get a half-nelson on the right thing, just so you get it and freeze on to it. The package doesn’t count after the eye’s been attracted by it, and in the end it finds its way to the ash heap. ”

“ Some salesmen think that selling is like eating—to satisfy an existing appetite; but a good salesman is like a good cook—he can create an appetite when the buyer isn’t hungry. ”