Theodore Wesley Koch,
The Library Assistant's Manual
“ There is no profession which throws one into the society of more varied types than that of librarianship. The high and the low, the rich and the poor, the educated and the ignorant, the cultured and unrefined all come to the library for aid. The reference librarian must “be all things to all people.” She must meet her public in such a way that if they come once they will come again, feeling themselves cordially welcome. She must have all the qualities which will make the library a place to which the public will want to come, and herself the person they will seek for assistance. ”
