KUBARK Counterintelligence Interrogation (1963)
“ The skilled interrogator can save a great deal of time by understanding the emotional needs of the interrogates. Most people confronted by an official -- and dimly powerful -- representative of a foreign power will get down to cases much faster if made to feel, from the start, that they are being treated as individuals. So simple a matter as greeting an interrogatee by his name at the opening of the session establishes in his mind the comforting awareness that he is considered as a person, not a squeezable sponge. ”
