Maître d'hôtel

“ One of my Lords said that he agreed in the opinion that there is no obligation on a guest at an inn to lock his bedroom door; but the fact of the guest having the means of securing himself and choosing not to use them is one which, with the other circumstances of the case, should be left to the jury. The weight of it must, of course, depend upon the state of society at the time and place; what would be prudent at a small hotel in a small town might be the extreme of imprudence at a large hotel in a city like Bristol, where probably three hundred bedrooms were occupied by people of all sorts. ”

“ The business and social phases of the hotel are conducted in one large room wherein the men gather after dinner to sit and smoke, read, or play chess. Here in a corner at a little desk holds forth the head waiter. Although he is the functionary who assigns you to your room and to whom you pay your bill, he is not so preëminent as the head waiters of most of the hotels in the south, for the proprietor usually shows a preference to manage the place according to his own ideas. ”

“ When one leaves the hotel the proprietor or manager always comes to see him off and say good-by. There isn’t such a crowd of servants waiting for tips as is generally alleged. Your porter, who has polished your shoes and carried your baggage, is on hand, and the chambermaid casually meets you on the stairs. The head waiter expects a tip and so does the hall porter, and there are usually a couple of other attendants ready to receive, but not obnoxiously so. ”

“ The hotel was just completed, and the ladders, and the handsome lime barrels, and hods, and old nail kegs, and fragments of laths, and pieces of bricks, and scaffolds, and all those things that go to make life desirable, are still there adorning the hotel and the front yard; but there is no handsome man with a waxed mustache inside at the desk, shaking his head sadly when he is asked for a room, and looking at you with that high-born pity and contempt for your pleading, that the hotel clerk—heir apparent to the universe—always keeps for those who go to him with humility. ”

“ It is we who set the pace in luxury and style. The hotels merely live up to our standards. The manager of a shabby hotel can not see me walk into his lobby without feeling instantly ashamed of the poor accommodations he has to offer me. The hotel managers were so irked at being put out of countenance by the obvious superiority of the casual hotel visitor that they set out to provide for him a proper setting. ”

“ The hotel porter, or chief clerk, the head waiter, the pages, the manager and several assistants meet us at the hotel door, and in response to inquiries assure us that there is a bath-room in the hotel and that they have a [122] “very nice” room. As an additional and decisive argument why we should stop there the chief clerk asserts that they have ice-water, and the entire company falls back in an ecstatic gesture which evidently means “What do you think of that?” We examine the room, agree upon a price, and then and not till then do we dismiss the cabman and proceed to get settled. ”

“ Those who are educated understand that by the "inside" of a hotel is meant everything except the four outer walls of it—the fittings, the furniture, the bar, Billy the desk-clerk, the three dining-room girls, and above all the license granted by King Edward VII., and ratified further by King George, for the sale of intoxicating liquors. ”

“ It only means that the hotels are improving. The truth is that as the typical old-fashioned hotel was built and conducted in America, with the main entrance opening directly from the street into the large paved lobby, where men congregated at all hours of the day to talk politics and to spit, where the porters banged and trundled luggage, and whither, through the door opening to one side, came the clamour of the bar-room, it was out of the question that women should frequent that common entrance. ”

“ I hastened to reply, “if you will so accept it.”
“Then I would ask,” continued my interrogator, “must a man be a certain length of time at an hotel before he is entitled to the privileges of a guest?”
“Oh, dear, no! Merely purchasing temporary refreshment at an inn makes the purchaser a guest and renders the innkeeper liable for the safety of the goods he may have with him, [121] if he is a traveler.”
“But who is a traveler?”
“One who is absent from his home, whether on pleasure or business. [122] A townsman or neighbor, who is actually traveling, may be a guest. ”

“ In the hotels and lodging houses every arrangement is made to keep each guest or party of guests as separate as possible from all the rest. There are no public tables or public drawing rooms. Each party, on its arrival at the hotel, takes a suit of rooms, consisting, at least, of a sitting room and bed room, and every thing that they require is served to them separately there, just as if there were no other guests in the house. ”

“ What is apparent from the whole affair is that the old ideal of one's inn, as a place where one shall take one's ease, has perished in the evolution of the magnificent American hotel which we have been maliciously seeking to minify in the image of its Old World germ. One may take one's ease in one's hotel only if one is dressed to the mind of the hotel-keeper, or perhaps finally the head waiter. ”

“ Then the housekeeper must go to some unoccupied room and strip the bed and use the linen for making up the bed in the sample-room, while the guest walks the floor and frets over the delay. Much time is saved if the hotel is supplied with plenty of linen. ”

“ Let it be understood once for all that I dislike hotels as necessary evils, but that my sense of justice compels me to admit that one may be made comfortable in a gigantic caravanserai where it would seem impossible for the personal element to have any chance to express itself, and, conversely, that one may be made abjectly miserable in a very small hotel where it might naturally be thought that the proprietor would make it his sole business to see that his guests were comfortable. ”

“ She can save money, for she will have better pay in the linen-room. She will also have better food, and will learn something of the executive management of the hotel. Naturally, she will see more of the proprietor or the manager, and will learn his ideas and principles, which knowledge may be useful to her in later years. Time brings about many changes, and hotels change proprietors, as well as housekeepers and managers. Often, when a new manager makes his appearance, he will bring his housekeeper or linen-room woman with him ”

“ Of these old-fashioned hotels,—barbarous relics of another day,—few are to be found now, and, though existing in reality, are being fast robbed of their clientièle, which demand something more in the way of conveniences—with no diminution of comforts—than it were possible to get in the two or three private houses thrown into one, and dubbed by the smugly respectable title of "Private Hotel." ”

“ Certainly there is no country in which the guest upon reaching his hotel is treated with such laughable condescension as in this. A wretched hole of a room, shabbily furnished, the dirty walls and a suspicious bed, with a quart of water and a pocket-handkerchief of a towel, for which he is to pay four or five dollars or more daily, is awarded to the humbly expectant visitor as a high favor. A great American hotel is a penitentiary for travellers, and the gentlemen at the office are the lofty turnkeys and lord high-constables. A self-respecting man will travel here as little as possible. ”

“ What hotel should she go to? If she told a cabman to drive to an hotel, any hotel, what would he do--or say? He might drive to something dreadfully expensive, and not at all the quiet sort of thing she required. Finally she decided that even for an hotel she must look round, and that meanwhile she would "book" her luggage at Waterloo. She told the porter to take it to the booking-office, and it was only after a disconcerting moment or so that she found she ought to have directed him to go to the cloak-room. ”

“ After his voyage of discovery, Paul Pry had gone out, so a waiter entered the room, took the key, and having hampered the lock of P. P.’s door, he passed out via our room, my wife gracefully retiring into a closet. When we were quietly reclining on our downy couch we heard our neighbor making fruitless efforts to regain his room; in vain he summoned the chambermaid with her keys; in vain came the waiter with his. P. P. had to pass the night in another apartment, minus his toilet appointments. ”

“ At some hotels, ladies traveling without trunks are not received. The clerk at the desk is usually a man of good judgment and experience. He “sizes up” the persons asking for rooms, and if they seem to him undesirable inmates for the hotel, they will be informed that everything is engaged. The feminine guest, when traveling alone for the first time, may feel some trepidation as she approaches a country inn or city hotel. ”

“ The chief distinction between a boarding-house and an inn, and the one from which all others naturally flow, is that the keeper of a boarding-house can choose his own guests, admitting some and rejecting others, as to him in his discretion or according to his whims and humors may seem best; while an innkeeper is obliged to entertain all travelers of good conduct, and possessed of means of payment, who choose to stop at his house, and those who do stay he must provide with all they have occasion for while on their way. ”

“ I remarked, “unless, indeed, you were a naturalist.”
“I think,” continued our traveled friend, “that one never feels at home in an European hotel. You never know your landlord or your fellow-sojourners; the table d’hôte in the grand dining-halls prevents all intercourse between the guests; they never have a smoking-room, a billiard-room, a bar-room, or a bath-room; if you want to do ‘tumbies’ you are furnished with a regular old tub.” ”

“ After so many weeks of wandering, I have settled down to a job again. The last six “huts” in which I have been were in a barracks, a casino, a private house, a convent, a college and a hospital. This “hut” is in a hotel. The hotel is situated directly back of the Conflans-Jamy railroad station. Before the war the hotel was a prosperous and pleasant place, judging from the photograph which Madame showed us; its windows filled with real lace curtains all matching! as she pointed out; the broad terrace in front on sunny days filled with little tables and crowded with well-dressed people. ”

“ Competition is great, and success will come to the best and cleanest hotel. The traveler loves to slip into a bed with perfectly laundered sheets that do not look as if the maids had sprinkled, folded, and pressed them between the mattress, as chambermaids ordinarily do in hotels where there is a scant supply of linen.
Sometimes the chambermaid will ask the laundryman for a pair of sheets to make up a sample-room, as the guest wants to receive a customer. ”

“ The hotel was a small one. Dinner would be served for the hotel guests a trifle earlier, so that they might the sooner leave the way clear for me. This had been proposed by Madame Blet herself, the proprietress, and was intended no doubt for a fine piece of hospitality. For me the strict hotel rules were to be slackened; the fine democracy of hotel life, where one guest is as good as another, if he but pay his account, was to be overruled in my favor; for me the sun was to be advanced, and the moon set at a new pace in the heavens! ”

“ I said, “of course, simply ordering goods to be placed in a particular room is not such a taking under one’s own care as to absolve an innkeeper from his responsibility. [113] I recollect a case where a traveler, on arriving, requested his impedimenta, as old Cæsar used to say, to be taken to the commercial room; they were, and they were stolen, and the innkeeper was held bound to recoup the man, although he proved that the usual practice of the house was to place the luggage in the guest’s room, and not in the commercial room, unless an express order was given to the contrary. ”

“ But if you are not one of the knights of the road, you are in parlous case. The worst room in the house, the almost undisguised scorn of the attendants, the quite undisguised dislike of the guests are yours without asking. The very last hotel I stayed in was a Temperance Commercial Hotel, which outside looked like a large and charming family villa—but my room was positively filthy, with black rotten paper hanging off the walls, a bed apparently made of dumplings, no fire-place, and for light a feeble gas-jet in a remote corner, where it only served to show what a den the room was. ”

“ He should know that the best results are obtained from his help by kindness, and that good food and good beds mean better service.
The manager should realize that the working force of a hotel is like the mechanism of a clock: it has to be wound occasionally and set going. No novice can operate this wonderful piece of mechanism; it requires a skilled mechanic.
The proprietor of a hotel should be a good loser; for there are periods of the year when the employes outnumber the guests, and the balance-sheet shows a heavy loss. ”

“ These hierarchs of the steward order are really very closely allied to the managers of great hotels. In fact, speaking from an outsider's point of view, I am inclined to think that a man who can manage the domestic arrangements of a couple of hundred people at sea—that is, in a floating hotel which is quite cut off from any external source of supply for a week or more—has a far greater task in hand than any hotel manager ashore can have. ”