Hotelier

“ The business and social phases of the hotel are conducted in one large room wherein the men gather after dinner to sit and smoke, read, or play chess. Here in a corner at a little desk holds forth the head waiter. Although he is the functionary who assigns you to your room and to whom you pay your bill, he is not so preëminent as the head waiters of most of the hotels in the south, for the proprietor usually shows a preference to manage the place according to his own ideas. ”

“ While I cannot truthfully say that I think we Americans have a genius for hotel management, such as our cousins of Switzerland, for instance, appear to have, I can at least say that I believe we have a natural aptitude for a peculiarly delightful kind of spontaneous hospitality, of which I have been for years the grateful beneficiary. If a hotel were a thing of the spirit solely, I should say that the hostelries of the United States, taking them by and large, approximate perfection ”

“ If it cannot be said altogether to open a new era in the history of hotels in this country, it makes at least a distinct advance in the character of English hotel accommodation.... The distinctively English hotel is a dismal and cheerless place, where one feels cut off from all human sympathy. ”

“ What is apparent from the whole affair is that the old ideal of one's inn, as a place where one shall take one's ease, has perished in the evolution of the magnificent American hotel which we have been maliciously seeking to minify in the image of its Old World germ. One may take one's ease in one's hotel only if one is dressed to the mind of the hotel-keeper, or perhaps finally the head waiter. ”

“ The chief distinction between a boarding-house and an inn, and the one from which all others naturally flow, is that the keeper of a boarding-house can choose his own guests, admitting some and rejecting others, as to him in his discretion or according to his whims and humors may seem best; while an innkeeper is obliged to entertain all travelers of good conduct, and possessed of means of payment, who choose to stop at his house, and those who do stay he must provide with all they have occasion for while on their way. ”

“ These men hover about the doors of the hotels, and gather in front of all the celebrated churches, and in all public places [Pg 29] where travellers are expected to go; and as soon as they see a gentleman, or a party of gentlemen and ladies, coming out of their hotel, or approaching any place of public interest, they immediately come up to them, and offer their services. Sometimes their services are valuable, and the traveller is very ready to avail himself of them, especially when in any particular town there is a great deal to see, and he has but little time to see it. ”

“ Keeping a hotel is a gift, as much as poetry, or sculpture, or painting. I might name men whose hotels have attained perfection under their wise, cleanly, and systematic ordering; but perfect as they are, I, for one, am not employed to advertise them over the length and breadth of the land in the New York Ledger. ”

“ He took the road by which he had come from the depot, and passing rapidly by the few shops that clustered about the hotel, entered at once upon the street whose picturesque appearance had attracted his attention earlier in the evening.
What is he seeking? Exercise—the exhilaration of motion—the refreshment of change? If so, why does he look behind and before him with an almost guilty air as he advances towards a dimly lighted house, guarded by the dense branches of a double row of poplars? Is it here the attraction lies which has drawn him from the hotel and the companionship of his friend? ”

“ The old inn has become the modern hotel, the occasional "apartment to let" has multiplied a thousand-fold, the seaside resort has sprung up with apparatus of pier and promenade, since we must move about even on a holiday. ”

“ I remember speculating on the chance of shelter there, if at the eleventh hour the hotel failed us. And then we were shut out by the sacristan, to wander again [66] through narrow, twisting streets; through brighter, livelier thoroughfares, the shops open, citizens and peasants laughing and talking; and so back to the Place, roofs and towers now but a black shadow on the dark blue of the evening sky; and at last to the hotel, where the good waiter met us with smiles.—A room at last! ”

“ Home is the place where the out-of-date lingers, and where modern conveniences that add to the complexity and the worry of life have no corner. At the modern hotel you are a document in a pigeon-hole—a number, not a person—an accident, not substantive. The chambermaid does not wait on you, but on the room. You get up, breakfast, dine, according to the times fixed by the management. You cannot have your bath before a certain hour, and the bacon is not frizzled until nine o’clock. Luncheon is probably elastic because it is cold, and potatoes can be kept hot without difficulty. ”

“ But, above all things, Heaven save us from falling ill in the modern hotel. No one cares for you, and no one even has the decency to make a pretence of doing so.
Sometimes, however, if you go somewhat out of the season, and before the rush of visitors begins, you get to a certain degree behind the scenes, and learn a little of the heart and humanity of the management. The chambermaid has time to have a little chat with you in the morning, and the head waiter gives you bits of local information both interesting and new. ”

“ When I approached the window to look out, I fancied that every accidental glance of a passer-by was the prying gaze of insolent curiosity. It was in a state of fever that I dressed myself; and even then my costume of full dinner dress made me feel ashamed to venture abroad. At last I took courage to order breakfast. The respectful demeanor of the waiter gave me further confidence, and I ventured to ask him a few questions on passing events. I learned that the hotel was one usually frequented by foreigners, for whose accommodation two or three Continental newspapers were taken. ”

“ No impositions are allowed by guides, post-drivers, &c., and the hotel-keepers strive in every way to make their houses as attractive as possible in every respect to the guest, who enjoys the real luxury of an elegant hotel, in an attractive or celebrated resort, at a reasonable price, and does not suffer to that extent the same irritation that he experiences in England or America at such places—of knowing he is being deliberately swindled in every possible manner. ”

“ Such scores of invalids and pleasure-seekers come hither in search of health or amusement during the winter months, that although there are many first-class hotels, and over a hundred and fifty—counting those of a second-class and boarding-houses together—yet even then the accommodation is scarcely enough for the visitors. Everybody flocks to the large hotels; they like the elegantly upholstered drawing-rooms, with their gorgeous decorations and gilded mirrors, the lofty corridors, and, above all, the well-appointed cuisine. ”

“ You see the hotels have raised. I used to get a lodgin' and a nice breakfast for a half a dollar, but now it is as much as you can do to get a lodgin' for the money, and it's just as dear in the Port as it is in the city. I've tried hotels pretty much everywhere, and one's about as bad as another. ”

“ There is a close connection, as I said, between the frequentation of a district by anglers and the excellence of its hotels. Where there is no great influx of tourists, the hotel accommodation is decidedly poor. I remember one inn, at a cold windy clachan on the west coast, which only stress of weather and dire necessity would make a man enter. ”

“ The hotel was just completed, and the ladders, and the handsome lime barrels, and hods, and old nail kegs, and fragments of laths, and pieces of bricks, and scaffolds, and all those things that go to make life desirable, are still there adorning the hotel and the front yard; but there is no handsome man with a waxed mustache inside at the desk, shaking his head sadly when he is asked for a room, and looking at you with that high-born pity and contempt for your pleading, that the hotel clerk—heir apparent to the universe—always keeps for those who go to him with humility. ”

“ It only means that the hotels are improving. The truth is that as the typical old-fashioned hotel was built and conducted in America, with the main entrance opening directly from the street into the large paved lobby, where men congregated at all hours of the day to talk politics and to spit, where the porters banged and trundled luggage, and whither, through the door opening to one side, came the clamour of the bar-room, it was out of the question that women should frequent that common entrance. ”

“ At the hotel bar, you drink a glass of beer with the local celebrity and thus come into immediate touch with, the oldest inhabitant. After dinner, seated on a bench on the sidewalk, you smoke a pipe and discuss the affairs of the nation or of the town—usually the latter—with the man who in the morning offered to give you a lift and never will understand why you declined. Invariably you receive courteous replies and in kindly interest are met more than half way. ”

“ I remarked, “unless, indeed, you were a naturalist.”
“I think,” continued our traveled friend, “that one never feels at home in an European hotel. You never know your landlord or your fellow-sojourners; the table d’hôte in the grand dining-halls prevents all intercourse between the guests; they never have a smoking-room, a billiard-room, a bar-room, or a bath-room; if you want to do ‘tumbies’ you are furnished with a regular old tub.” ”

“ Young, welcomes the coming and speeds the parting guest in the old way of hospitality; takes a practical, helpful interest in his excursions, climbs, and scientific pursuits; and provides a menu that tastes like things one eats at home. Everything in the hotel, which can accommodate 150 guests, is orderly without being mechanical. ”

“ Many are the men-about-town who pride themselves upon their knowledge of the gastronomic art, and talk with loving reflections of the soups, entrées, and what-not, that they have eaten. Most of such men are what may be termed “hotel epicures.” They swallow the dishes served at the fashionable hotels—dishes to the liking of their own palates possibly—smack their lips, pay, and are satisfied. ”

“ It is in such we would take our ease in our inn. The host, hostess, and servants assembled at the door upon our arrival, and welcomed us to their home, as they also do when we leave to bid us God-speed. We mount and drive off with smiles, bows, and wavings of the hands from them; and surely the smiles and good wishes of those who have done so much to promote our comfort over night are no bad salute for us as we blow our horn and start on the fresh dewy mornings upon our day's journey. ”

“ I have always said that the great advantage of a hotel is that it's a refuge from home life, sir. ”

“ After so many weeks of wandering, I have settled down to a job again. The last six “huts” in which I have been were in a barracks, a casino, a private house, a convent, a college and a hospital. This “hut” is in a hotel. The hotel is situated directly back of the Conflans-Jamy railroad station. Before the war the hotel was a prosperous and pleasant place, judging from the photograph which Madame showed us; its windows filled with real lace curtains all matching! as she pointed out; the broad terrace in front on sunny days filled with little tables and crowded with well-dressed people. ”

“ There is at all times a greater likelihood of finding accommodation, and such accommodation as may be desired, in houses of such formidable dimensions; but the visitor’s importance suffers a shock: he becomes nothing but a number, and as such is termed by the employés of the hotel, and shouted up and down the speaking tubes. ”

“ A night arrival at a strange hotel is always more or less depressing—on this occasion it is especially so; we pass from the dim obscurity of the streets without to a still greater obscurity within. Preceded by a wisp of a lad we ascend the stairs and pass through a dimly-lighted corridor; not the ghost of a sound follows us, the echo of our footsteps is muffled in the thick carpet, and swallowed up in the brooding silence. ”

“ The new hotel, which bears its name, and is built closer to it, commands the best view, saving that from the mound beneath it, which, in its deceitful neighbourhood, appears a hillock, but whose steep side I climbed with difficulty, and was puzzled to descend with sober step. ”

“ At the hotels all the attendants seem to get notice of the intended departure of a guest and they line up to receive a remembrance—porter, chambermaid, valet, bell-boy, elevator man, and some whose faces are entirely new to the guest. ”

“ Those who are educated understand that by the "inside" of a hotel is meant everything except the four outer walls of it—the fittings, the furniture, the bar, Billy the desk-clerk, the three dining-room girls, and above all the license granted by King Edward VII., and ratified further by King George, for the sale of intoxicating liquors. ”

“ The modern hotel has in a large measure relieved the general public from the burden of continual and promiscuous hospitality, and it has been found that where hotels are least known [Pg 57] this prime requisite of an expanding civilization may still be found. On the frontier, men were dependent on those who lived beside the road, not only in time of accident and sickness, but at all times—for little food and forage could be carried. ”

“ She reached for her new silver link bag, drew out immaculate typewritten schedules, and while he gaped she read to him precisely the faults of each of the hotels, her suggested remedies, and her general ideas of hotels, with less cuspidors, more originality, and a room where traveling-men could be at home on a rainy Sunday.
“Now you know, and I know,” she wound up, “that [322] the proprietor’s ideal of a hotel is one to which traveling-men will travel sixty miles on Saturday evening, in order to spend Sunday there. You take my recommendations and you’ll have that kind of hotels. ”