Charles DeLano Hine,
Letters from an old railway official…
(1912)
“ They must be so sure of themselves and of the science of their methods that they can trust others, can delegate authority to the man on the ground. The task of the general manager to-day is so to decentralize authority that the company can obtain the best thought of the humblest employe, that indivisible unit of society whom his feudal superiors have trusted too little. The most important unit of organization is the individual. Give him his due weight as a living, thinking man, and you increase the mass efficiency of the corporation. ”
