Lady Marjory MacMurchy Willison, The Canadian Girl at Work: A Book of Vocational Guidance
“ The duties of the supervisor are to walk up and down behind the girls at the board so that she may be certain they are giving satisfactory service, to check delays, and to help in difficulties. For instance, if a call comes through from a fire or accident, the operator will often give it in charge of the supervisor immediately so that there may be no delay. ”
