Supervisor

Definition and stakes

Lady Marjory MacMurchy Willison,  The Canadian Girl at Work: A Book of Vocational Guidance

“ The duties of the supervisor are to walk up and down behind the girls at the board so that she may be certain they are giving satisfactory service, to check delays, and to help in difficulties. For instance, if a call comes through from a fire or accident, the operator will often give it in charge of the supervisor immediately so that there may be no delay. ”
Source: Gutenberg

Various,  Punch, or the London Charivari…

“ In a lucid interval, while I was doing a call of my own, the operator, without giving me any warning, switched me on to the supervisor. This must have been an inspiration from Olympus. However I was equal to the emergency; nay, took advantage of it. Experience has taught me that it is always best to talk to the person you get, whether you want that person or not. So I explained to the supervisor that I was a busy man, although the rumour which ascribed to my shoulders the War Office, the Timber Control and the L.D.C.S. was, at the moment, unfounded. ”
Source: Gutenberg

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