End user

“ So I want to give you some thoughts and some examples from other communities and products, about what good and bad user experience can do, and then talk about why we technologists usually don't put enough investment into user experience, and what we can do to fix that. ”

“ They are there for an end. They are true, as the tools are good, precisely by reason of their adjustment to this end. To ask me which of two ideas is the more nearly true, is like asking me which of two tools is the better tool. ”

“ In life, again, we have ends to attain. And with regard to these we ponder which is the best way to secure them. The end here represents the universal or governing principle: and we have means and instruments whose action we regulate in conformity to the end. ”

“ I just noticed that the author parameter doesn't work in EB1911 template. Many of the articles have identified authors indicated by initials at the end of the article, with a table at the beginning of each volume to identify the initials. It seems that these authors should have the same credits as authors on other articles. Sometimes it just seems as though more attention is given to the interests of bots than of humans. A "sequencing" template could be separated from the header to deal with the previous and next entries in a series. ”

“ The Two Principles of the New Life.—First Principle: to arrange one's life on the most secure and tangible basis, not as hitherto upon the most distant, undetermined, and cloudy foundation. Second Principle: to establish the rank of the nearest and nearer things, and of the more and less secure, before one arranges one's life and directs it to a final end. ”

“ Think of nothing else till that work is finished; unwearied application will bring about anything: and surely your application can never be so well employed as upon that object, which is absolutely necessary to facilitate all others. With your knowledge and parts, if adorned by manners and graces, what may you not hope one day to be? But without them, you will be in the situation of a man who should be very fleet of one leg but very lame of the other. ”

“ And because love and wisdom exist and subsist in use, it is use which affects us; and use is faithfully, sincerely and diligently to perform the works of one's office. The love of use, and therefrom a fixed attention to use, hold the mind together, so that it may not flow forth and dissipate itself, and wander about, and drink in all the lusts which flow-in from the body and the world through the senses, with their allurements, by which the truths of religion and morality with all their goods, are scattered to the winds. ”

“ Why, in one instance, do you assign away the reason from the immediate agent, the animal, and fix it upon the creator, and why in another instance do you confine and attribute it to the immediate agent, the man? Why should the engineer have the absolute credit of his work? and why should not the beaver and the bee? Do you answer that man exhibits reason in a higher, and animals in a lower degree; and that therefore his reason is really his own? ”

“ But if you can’t measure people and you can’t ask them, what does that leave? Well, good old-fashioned experience. As is usually true in life, there’s no shortcut around incompetence; at some point, you just need genuine ability. When it comes to pleasing users, this generally has two parts: First, you need the basic skill of empathy, the ability to put yourself in a user’s shoes and see things through their eyes. ”

“ And it will be derived from the divisions of honour and usefulness, concerning which we will give rules when we lay down a system of deliberations. And if we compare the definition given by our adversaries with our own definition, and prove our own to be true, and honourable, and useful, and theirs to be entirely different. But we shall seek out things like them in an affair of either greater, or less, or equal importance, from which our description will be proved. ”

“ Standing upon this elevated platform, having the world as it was, is, and as it will be before us, we feel the responsibility resting upon us to be true and faithful to the calling which the great God has placed upon us. ”

“ It is learning the meaning of what we are about and employing that meaning in action. The good, satisfaction, "end," of growth of present action in shades and scope of meaning is the only good within our control, and the only one, accordingly, for which [pg 281] responsibility exists. ”

“ Reputable use is fixed, not by the practice of those whom A or B deems the best speakers or writers, but by the practice of those whom the world deems the best,—those who are in the best repute, not indeed as to thought, but as to expression, the manner of communicating thought. ”

“ When does a tool become an entity? If it is an entity, what right have its makers to control it and use it as a tool? What right have they to—the thorniest issue of all—destroy it or otherwise put it aside when it is no longer required? ”

“ But what can be less consistent than what they say, namely, that when they have obtained the knowledge of the chief good they then return to nature, in order to seek in it the principle of action, that is to say, of duty? For it is not the principle of action or duty which impels them to desire those things which are according to nature ”

“ Thus it is that we are brought to realize that the middle path is the great solution of life; neither asceticism on the one hand nor license and perverted use on the other. Everything is for use, but all must be wisely used in order to be fully enjoyed. ”

“ The Law of Use is dwelt upon in the Teachings, as you may see by reference to the above quotation from The Kybalion, which states it forcibly. Knowledge without Use and Expression is a vain thing, bringing no good to its possessor, or to the race. Beware of Mental Miserliness, and express into Action that which you have learned. Study the Axioms and Aphorisms, but practice them also. ”

“ On the one hand, new wants have rendered a part necessary, which part has accordingly been created by a succession of efforts: use has kept it in existence, gradually strengthening and developing it till in the end it attains a considerable degree of perfection. ”

“ Restricting the definition of primary user to the one in whose discipline the material has been published runs one headlong into the reality that these printed books have had a host of other users from a host of other disciplines, who not only were looking for very different things, but who also shared values very different from those of the primary user. ”

“ Tolerance is provided for holes, which ordinary standard reamers can produce, in two grades, Classes A and B, the selection of which is a question for the user's decision and dependent upon the quality of the work required ”

“ For what is capable of use in the hands of some persons, is capable, in the hands of others, of the opposite of use, called commonly "from-use," or "ab-use." And it depends on the person, much more than on the article, whether its usefulness or ab-usefulness will be the quality developed in it. ”

“ The intention of the agent is defined by the foreseen consequences of his conduct; his end is defined by that part of the foreseen consequences which he actually desires; and the end defines the motive, that is, the feeling, which actually determines conduct. The pleasantest end is adopted because the foretaste of the pleasure is itself pleasurable. The intellect and the emotions are in reality related as form and substance, and cannot be divided. ”

“ Every tool provides its users with a particular manner of seeing the world and specific ways of interacting with others. It is important for each of us to consider the biases of various technologies and to seek out those that reflect our values and aspirations. ”

“ And, finally, if the desire to please is the aim of good manners, the guide, or test, or norm is common usage or custom, which no less than reason furnishes the laws of courtesy, and which in a sense may be said to be the equivalent in manners of what duty is in morals. ”

“ For here let me set before the judicious Reader certain pertinent remarks by the pious and well known author of a popular treatise upon the Right Use of Reason,—a treatise which has been much read to little purpose. That author observes that “those writers and speakers, whose chief business is to amuse or delight, to allure, terrify or persuade mankind, do not confine themselves to any natural order, but in a cryptical or hidden method, adapt every thing to their designed ends. ”

“ And if we would employ a little Thought on the present Subject, we need be at no Loss to account for the Influence of Utility, and to deduce it from Principles, the most known and avow'd in human Nature. ”

“ The truth of these particularities and the concrete unity of their formalism is the content of the universal, essential and actual, will,—the law and underlying essence of every phase of volition, the essential and actual good. It is thus the absolute final aim of the world, and duty for the agent who ought [pg 116] to have insight into the good, make it his intention and bring it about by his activity. ”

“ For persons in our profession whose concerns revolve around strategic issues, tactical questions and matters of managerial form and system, access to a new world of intuitive perception and self reflection would seem to offer, in the long term, the means by which to know in a truly objective way. ”

“ The more clear this knowledge is, the more thoroughly it is cemented, together in its parts and subject to control, the greater and more effective can be the will action. All the knowledge we may acquire can be used by the will in planning and carrying out its purposes. ”

“ And this topic is so common, that if it is well handled in this cause it is likely to be of great weight in convincing the hearers. And there is another topic, by means of which the magnitude of the service done is demonstrated with very great amplification, by reference to the usefulness, or honourableness, or necessity of the action. And there is a third topic, by means of which the matter which is expressed in words is placed before the eyes of those men who are the hearers ”

“ So clearly is the personality of the control brought out, in the best cases, so clear also are the statements of the communicators that the control who is kindly transmitting their messages is a real person, that I am disposed to accept their assertions, and to regard a control, when not a mere mischievous and temporary impersonation, as akin on their side to the person whom we call a medium on ours. ”

“ Now, for the attainment of this inward certainty and irrefragable science of life and truth, pure thought, though it does not form the only road, is, nevertheless, in every case a necessary agent, whose co-operation is indispensable. ”

“ As a matter of fact what has happened in every case like these is an actual change of standard, a new construction in the growing system of one's norms of value and behavior. Provisionally, though hopefully, a step has been taken—a real event in personal and in social history has been given place and date. From some source beyond the scope and nature of the earlier function a suggestion or an impulsion has come by which the agent has endeavored to move forward. ”

“ And while we scattered pioneers and experimenters piece together our efforts into a coherent scheme, while we become more and more clearly conscious of our common purpose, year by year the old order and those who have anchylosed to the old order, die and pass away, and the unhampered children of the new time grow up about us. ”

“ This is the theory of the importance of the individual, raised, so to speak, to its very highest potence. We not only attribute the most important and far-reaching of all changes to a single agent, but declare that that agent cannot have been human, and indeed cannot have been less than the first cause of all changes. ”

“ What defines them is the function, not the meaning they might conjure in a communicational context. By their nature, tools require integration. In retrospect, tools appear to us as instances of self-constitution at a scale different from the natural scale of the physical world in which individuals created them. The difference is reflected in their efficiency in the first place, but also in the implicit correlations they embody. Some are tools for individual use; others require cooperation with other persons. ”

“ Good Use.—It appears, therefore, that words and phrases, in order to be proper expressions for use in English prose, (1) must be in common use at the present time; (2) they must be used, and used in the same sense, in every part of the country, and in every class and profession; (3) they must be expressions used by writers and speakers of established reputation. In other words, our expressions must be in present, national, and reputable use. Expressions which fulfil these three conditions are said to be in good use. ”

“ We insist such ends may not be formulated until we know the field of possible action. The formulation of the ends is essentially a social undertaking and seems to follow the statement of the field of possible conduct, while in fact the statement of the possible field of conduct is actually dependent on the push toward action. A moving end which is continually reconstructing itself follows upon the continually enlarging field of opportunities of conduct. ”

“ Unless a use is addressed to something which makes one with it, it is not a use, and thus not anything. A use derives its something from the understanding, and what is thence conjoined or adjoined to it, has relation to truth. ”

“ In stating what may be done, in the way of escaping personal tasks, we are merely marking the bounds of propriety in one direction. On the other hand, in most cases, those who choose may make personal calls instead of those several formal card-leavings. When good form allows alternatives, each one must judge for himself which form of expression is most appropriate in any given case. ”

“ Without attempting in this place to justify my opinion, or even to define the kind of justification which it admits of, I merely declare my conviction, that the general principle to which all rules of practice ought to conform, and the test by which they should be tried, is that of conduciveness to the happiness of mankind, or rather, of all sentient beings; in other words, that the promotion of happiness is the ultimate principle of Teleology. ”